Our Faq

Frequently Asked Questions

What if I live above the first floor?

If you live in a block of flats or if your boiler flue is above 6m, we cannot provide an online quote. We need to do a survey before giving you an estimate.

What if I have more than one bath or shower?

If you have more than one shower or bath, we cannot give you an online quote for a combi boiler. We need to do a survey before giving you an estimate.

Do you offer thermostat upgrades?

Yes, we do. We offer all major brands like Nest, Hive, Tado, Honeywell, and much more.

How much does it cost to fit a new boiler?

A brand new boiler with at least a 5-year warranty usually costs between £2000 and £3500. Our prices start from £1599, and you can also pay monthly.

Are the installers Gas Safe registered?

Yes, they are. You can always ask for proof or check the Gas Safe Register. Our registration number is 65 11 64.

Do I need to do anything before the installation?

Yes, please ensure that the areas around your boiler, gas meter, airing cabinet, and water stopcock are empty.

Will you flush the system?

Yes, we will flush the system as per the manufacturer's instructions.

Is the boiler coming with a filter?

Yes, all our boilers are installed with a protection kit filter.

Will you take away my old boiler?

Yes, we will dispose of the boiler and any rubbish created during our work.

Will I get a new thermostat?

All our combi boilers are fitted with a new ESi wireless thermostat. We also offer a wide range of controllers for system and heat-only boilers.

Do I need to register my warranty?

No, we will register your warranty for you and also register your boiler with Gas Safe to comply with building regulations.

What is included with the boiler?

Included in your price are the boiler, protection kit filter, standard flue plus up to 1m extension if required, chemical flush and inhibitor, gas pipe upgrade up to 3m if required, rubbish disposal, warranty and boiler registration, ESI wireless thermostat (only for combi boilers).

What is a combi boiler?

Combi boilers are the most common appliances in UK houses. They instantly heat water and do not require any storage or tank in the loft.

What is a system boiler?

A system boiler works in conjunction with a cylinder, does not require any tank in the loft, but cannot provide instant hot water. For this reason, they are a bit less efficient than combi boilers.

What is a standard or heat-only boiler?

Standard boilers, also called regular boilers or heat-only boilers, were very common in the past. They heat up your hot water and store it in a cylinder. If you have a standard boiler, you also have tanks in your loft.

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